Return/Replacement Policy
Return / Replacement Policy
Last updated: 28 October 2026
This policy applies to online catalogue orders delivered in India. We accept returns and exchanges for both defective and non-defective products, subject to the return window and item condition below.
3-Day Return and Exchange Window
You can request a return, replacement or exchange within 3 calendar days after delivery. Standard, non-personalised products can be returned even if you change your mind or selected the wrong standard size, material or language. Choosing a listed standard size or material does not by itself make a product personalised.
Item Condition
Non-defective items must be new, unused, uninstalled and in resalable condition, with their original packaging. For an item received damaged, defective or different from the confirmed order, contact us within the same 3-day window with your order number, delivery date and clear photos of the item and packaging.
Free Returns by Mail or Courier
Returns are accepted by mail or courier. Return shipping is free. A prepaid return label is included in the package. If the label is missing or cannot be used, contact us for a replacement label at no charge. Please contact us before sending the parcel so we can confirm the return instructions and destination.
No restocking fee is charged.
Refund Processing
We process refunds within 1 day after receiving and inspecting the returned item. If we approve a refund without requiring the item to be returned, we process it within 1 day of that approval. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the credit.
Exchanges and Replacements
Exchanges are accepted within the same 3-day window and item-condition requirements. For approved exchanges or replacements, we confirm the next steps and dispatch estimate by email or WhatsApp. Return shipping remains free and there is no restocking fee.
Custom and Personalised Quotation Orders
Orders made with customer-specific wording, logos, special sizes or approved custom artwork cannot be returned solely for a change of mind after production. This exception does not apply to ordinary catalogue products ordered in the listed standard sizes and materials, and does not remove support for damaged, defective or incorrectly supplied custom items. Report such issues within 3 days after delivery.
How to Start a Return
Email safetyposterprint@gmail.com or WhatsApp +91 83200 50573 with your order number and return or exchange request. For damage, defects or an incorrect item, include clear photos. Use the provided prepaid return label and follow the return instructions.
Return contact address: Safety Poster Print, GF-40, 41, 42, Real Square, Ankleshwar–Valia Road, Opp. Sanatan School, GIDC, Ankleshwar, Kosamdi, Gujarat 393002, India.